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My land line service was not working yesterday & an engineer has been booked, how do I cancel this

Joining in

My landline was not working yesterday after connecting the new adaptor to the hub and after speaking to someone I was told an engineer would contact me by text within 24 hours, my landline is now working and I wish to cancel the engineers visit but cannot find a way to do this after various attempts at telephoning or searching the webb site.  How can I cancel the expected visit? as I do not want to keep searching my mobile for a text message.


Forum Team (Retired)
Forum Team (Retired)

Hi ChucKS4c2 👋

Thanks for posting, and welcome to the Community Forums.

I'm glad to hear that the issue you were facing has now been resolved. I'll send you a private message shortly, so we can cancel this for you. Please look out for it in the top-right, white envelope or by tapping your profile picture then "Messages".


Reece - Forum Team

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