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Gianna1
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My home phone is not working

I have checked line with another handset but the line is dead.

I dont want to waste any more time on the Virgin phone help line (unhelpful)  How can I get this fixed?

 

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Zak_M
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Re: My home phone is not working

Good morning @Gianna1 

 

Welcome to the forums, thank you for taking the time to post, how are things looking since your post? 

 

I have just had a quick look into the account using the information you have provided on here, I can see you spoke with a member of our team yesterday, have they managed to resolve the issue for you? 

 

Kind regards,

Zak_M 

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Gianna1
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Re: My home phone is not working

No!

I am unable to get anyone to respond to me other than pass me to someone else. 

What can you do to help?

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Katie_WT
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Re: My home phone is not working

Hi there @Gianna1

 

Thanks so much for popping back - I am sorry that you've had some issues getting the help you needed when you called; Thanks so much for checking another handset for us - I can see that we have no known area issues listed in your area and all other checks have been done so I have gone ahead and booked  you a technician. 

 

You can check the date and time of this visit via your online account - if you need to change or cancel it, you can do it via your account also. If you have any issues locating the timeslot, please do pop back and let us know. 

 

Cheers

 

Katie - Forum Team


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Gianna1
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Re: My home phone is not working

the technician left without carrying out any repair.  No follow up booking made...

I have just spent another hour onto your "help" line booking a follow up call.

Is this the usual level customer service I should expect?

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Megan_L
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Re: My home phone is not working

Hi Gianna1, 

Thanks for updating us about this, I am sorry you've had this poor experience one after another!

I can see one of my colleagues on the Forums, Lisa_C, has picked up your other post and is dealing with your issue. I can see she has booked another tech visit, she will take care of you if you need anything else. 

Please let us know how the next technician visit goes.

Thanks,

Megan_L

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Gianna1
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Re: My home phone is not working

The technician has been and gone and I am happy to say that my phone is working again.

The problem was something to do with "salt" what does this mean?

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Alex_RM
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Re: My home phone is not working

Great to hear it's been resolved Gianna1,

 

I'm not familiar with this term, there's no notes left relating to this so I'm not able to advise what the issue was sorry.

 

Alex_Rm

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