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2 weeks ago
Hi
My home phone has never worked since signing up with Virgin
Hi Raindog71
Thanks for posting. My apologies for the phone line issues. Can you expand on this for me as there's no issues showing when I check the system. Is the phone connected to the router?
Kind regards,
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It is. Plugged into the BT phone socket on the wall, it is not practical to plug into the router.
Hi, thanks for coming back to me.
This will be why as it's not our phone socket and your telephone service is provided via the router
