Menu
Reply
Raindog71
  • 5
  • 0
  • 0
Tuning in
116 Views
Message 1 of 4
Flag for a moderator

My home phone has never worked

Hi

My home phone has never worked since signing up with Virgin 

 

0 Kudos
Reply
John_GS
  • 8.01K
  • 426
  • 704
Forum Team
Forum Team
104 Views
Message 2 of 4
Flag for a moderator

Re: My home phone has never worked

Hi Raindog71

 

Thanks for posting. My apologies for the phone line issues. Can you expand on this for me as there's no issues showing when I check the system. Is the phone connected to the router? 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Raindog71
  • 5
  • 0
  • 0
Tuning in
102 Views
Message 3 of 4
Flag for a moderator

Re: My home phone has never worked

Hi 

 

It is. Plugged into the BT phone socket on the wall, it is not practical to plug into the router. 

 

0 Kudos
Reply
John_GS
  • 8.01K
  • 426
  • 704
Forum Team
Forum Team
97 Views
Message 4 of 4
Flag for a moderator

Re: My home phone has never worked

Hi, thanks for coming back to me.

 

This will be why as it's not our phone socket and your telephone service is provided via the router

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply