Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
98 Views
Message 1 of 3
Flag for a moderator

My home phone has been disconnected

My hub was installed before the due date but VM still have it set for installation tomorrow so the phone has been disconnected. I called the help line 2 hours ago and was told that it had been sorted and the phone would be connected within the hour. It is still not working.

0 Kudos
Reply
Highlighted
  • 263
  • 126
  • 87
Forum Team (Retired)
Forum Team (Retired)
67 Views
Message 2 of 3
Flag for a moderator

Re: My home phone has been disconnected

Hi am sorry to hear that. please PRIVATE MESSAGE ME your account number and area number i could check whats going with your services and answer any other queries you may have


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
58 Views
Message 3 of 3
Flag for a moderator

Re: My home phone has been disconnected

An engineer called this morning and resolved the issue. It transpires that my account move to a new address had not been correctly completed on the system. Everything is now up and running and the engineer was also able to boost my wifi signal which is a great help.

0 Kudos
Reply