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My adaptor didn’t arrive…

Joining in

Home phone has stopped and my calls to Virgin are unanswered…..


Forum Team
Forum Team

Good Morning @sam_linton60, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the issues with the landline services. Can you please confirm on what date the switchover from the copper lines to a router based landline services was/is due to go through?

Have we booked in any engineer visits for you, with the appointment appearing in your My Virgin Media account?

Kindest regards,


It was meant to be 24th Oct but as I say adaptor hadn’t arrived. No engineer visit booked and presumably if you send an adapter I can fix this myself?

Thanks for coming back to me @sam_linton60, and I'm sorry to hear that the date has passed and the issue hasn't been resolved.

Do please check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,


Thanks for coming back to me over private message @sam_linton90, I've been able to book in an engineer appointment for you. 

For details of the time and date of the appointment, and if you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

Furthermore, I'd need to advise that;

There will be no charge for this visit unless:

  • The technician diagnoses the faults as not being caused by our network/equipment
  • The technician discovers that the fault or problem relates to your equipment
  • The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Please ensure there is someone over the age of 18 present at the time of the visit.

We will continue to monitor your services and if we can see that the fault has cleared and the visit is no longer required we will cancel the appointment and let you know by text and email.

Kindest regards,


Thanks David - what date and time is the appointment 

This should be itemised via your My Virgin Media application as advised.

Have you been able to check in on this @sam_linton60?

Kindest regards,


I have had a text now confirming Friday - thanks for your help. Hopefully this will help resolve the issue.



Thanks @sam_linton60, do feel free to keep us updated with how the visit goes.

Kindest regards,