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My adapter for the phone line has not turned up, help!

Ped2
Joining in

Hi, the adapter for the phone line has not turned up. It did not ship with the new hub supplied ages ago. We have tried many times to get through on the phone line (as per your website), but it is constantly engaged. On top of all that, the same applies to my mother in law. She has a care alarm connected to her phone so we were advised that a technician would need to be booked to come out and sort it. I think my mother in laws has an older type hub. We CANNOT get through to resolve this either. Why am I still being charged for line rental and Talk Weekend? We haven't had a working landline in weeks! Can someone please advise.

3 REPLIES 3

carl_pearce
Community elder

Just buy a couple of these and save any stress.

https://www.broadbandbuyer.com/products/2370-esscable-rjp-bts/

Unsure about the care alarm.

 

I could give it a go, as you say though it doesn't resolve the other issue.

Tom_W1
Forum Team
Forum Team

Hi @Ped2 thanks for your post although we're sorry to hear of the concerns you've raised here.

We'd like to be able to try and resolve this for you and your Mother-in-Law, please allow me to send you a PM so I can look into this further for you.

Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks

Tom_W