@Isatou21 wrote:
Hi everyone,
I am struggling to get my old phone number back between my previous peovider to virgin.My previous provider cut me off before I started Virgin recently. I asked to port in but I have been told it's impossible because the number is inactive. We have using that number years and we will lost lots of contact without it. Going back and forwards between providers and nothing seems to help.
Would anyone please help me what to do or a company that could help to retrieve our phone number .Please
Thanks inadvance
It is VITAL that you do not give notice of cancellation to your old provider if you wish to port your number to a new provider. Under the telephone regulators rules the new provider is responsible for requesting the number port & this includes the cancellation of the old provider account as part of the process. If you give notice of cancellation yourself you risk losing your number, as has happened here.
VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993
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