Hi there Graysland, thanks for posting here with your issue and a warm welcome to our community forum page.
We're sorry to hear you cannot move your VM services with you at the new property.
Before we can advise more on this, could you please check here and let us know if your new post code seems to not be serviceable from us in this case?
Sometimes, we might supply some of the flats in a building but not all, same applies with houses at the same post code too in some cases.
If this is not clear still from our service checker, you can visit here again and use the live chat option on the right-hand side to get in touch with our movers team, they will be happy to double-check for you and give you a hand with the whole process.
Let us know how you get on and if the above helped, happy to further assist should you need us - feel free to pop us a new reply here so we can help.
Adri - Forum Team
New around here?