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Burbage1
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Moving phone socket.

Due to Kitchen redesign, I need to arrange for the master phone socket to be relocated to another room.  I understand VM have to undertake this work, what’s the best way to arrange for Engineer visit ?

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dannylau
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Re: Moving phone socket.

in 2022 all phones will be run from your broadband router, so you could ask for that to be done now if it works for you, phoning is generally the quickest way or you can wait for a virgin rep to contact you here

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zoie_P
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Re: Moving phone socket.

HI Burbage1, 

Thank you for taking the time to post on our forums.

As advised by @dannylau we are moving all customers to voice over the internet. Have you received a letter regarding this at all?

Zoie

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Burbage1
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Re: Moving phone socket.

Thanks,

 

Don’t recall seeing letter, how can I progress this ?

 

Regards

 

Mike

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Zoie_P
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Re: Moving phone socket.

Hi Burbage1, 

I can see if we can arrange this for you, I will pop you over a PM and we can take a look. Keep an eye out for the purple envelope 🙂
 

Zoie

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Zoie_P
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Re: Moving phone socket.

Thank you so much for messaging with me Burbage1, 

I hope your socket relocation goes well with any issues, just let us know and we will help you 🙂 

If you want to view or change the appointment day or time you can do so here 

I hope all goes well 😄
Zoie

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Burbage1
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Re: Moving phone socket.

Zoie 

Many thanks for your assistance, you have been a great help.

Best wishes

Mike

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Burbage1
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Re: Moving phone socket.

Zoie

 

Just to let you know phone socket moved this morning as planned, excellent service.  Thanks again for your assistance, great service.  Must also mention technician, Ashe, who called, super service.

 

Kind regards

 

Mike

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