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sezicoolcat
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Moving house

Mother moves on Saturday. Is an already existing virgin media customer. Her home phone line (virgin media) has gone dead. No dial tone. When we call her we get a recorded message saying unrecognised number. She's had that number for 30 years. She's supposed to be getting it ported to her new property but I don't think they can install until my I'd week or soemthing. This has left her in a predicament as the electricity supplier is meant to be calling her back about her electric key. Is this usual for virgin media to cut the line of a mover 2 days before they move? She's in tears.

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Gareth_L
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Re: Moving house

Hi sezicoolcat

This is not good at all

Was the request already i to take her number over to her new property

Will she be staying with s or moving to an alternative provider?

Sorry I may have misread your post 

It is not meant be cut until the day of the move   

But sometimes accident can happen 

Don't worry I can have a good look into this

Can you pleas check the purple envelope for a private message 

I just need to take your mothers details 

Gareth_L

 

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sezicoolcat
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Re: Moving house

Replied to your security questions Gareth. Yes she's staying with virgin. Moving everything over. Phone number is to be kept.

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Gareth_L
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Re: Moving house

Thanks sezicoolcat

I am just looking now for you 

I will reply back with any account details by private message 

Gareth_L

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Gareth_L
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Re: Moving house

Thanks for your time today sezicoolcat

Can you please let me know how the visit goes with our Technician 

Gareth_L

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