Mother moves on Saturday. Is an already existing virgin media customer. Her home phone line (virgin media) has gone dead. No dial tone. When we call her we get a recorded message saying unrecognised number. She's had that number for 30 years. She's supposed to be getting it ported to her new property but I don't think they can install until my I'd week or soemthing. This has left her in a predicament as the electricity supplier is meant to be calling her back about her electric key. Is this usual for virgin media to cut the line of a mover 2 days before they move? She's in tears.