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klangster
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Moving home phone serviceto VoIP/Hub?

Hi all,

Our telephone line is very, very noisy to the point where it's unusable. An engineer came around to address another issue and when I mentioned the phone issue, suggested that we might need to take our driveway up in order to try and resolve the issue. However, he also said that a potential alternative was to move the phone line so that it uses the Hub instead of the traditional analogue system. We couldn't take it much further because we were in the middle of lockdown but he suggested it might be worth looking at afterwards.

Is this something that is possible? To be honest we don't use the landline very often so it's not a huge headache but it would nice to get it sorted - without lifting the driveway!

Thanks,

 

Sean

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Gareth_L
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Re: Moving home phone serviceto VoIP/Hub?

Hi klangster

It is a valid resolution to save the cable being pulled up 

We are slowly easing none essential appointments now as the lockdown eases 

I will need to pass security on the account by private message 

Once that has been done I will see if this is possible 

Gareth_L

 

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Gareth_L
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Re: Moving home phone serviceto VoIP/Hub?

Thanks for passing security klangster

We are not able to directly arrange for the line to become VOIP

However as its still faulty then we can book an engineer who should be able to change this on the day. 

Would you like me to go ahead and arrange a fault appointment 

Gareth_L

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klangster
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Re: Moving home phone serviceto VoIP/Hub?

Yes, please - that would be great! Please let me know what details you'd need in order to arrange this.

Many thanks,

 

 

Sean

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Gareth_L
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Re: Moving home phone serviceto VoIP/Hub?

I have your details already from the private message you sent before 

if you check your online account you can seer the appointment and reschedule this if its not convenient 

Gareth_L

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klangster
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Re: Moving home phone serviceto VoIP/Hub?

That's great - I can see the appointment and it looks fine.

Many thanks for your help,

 

Sean

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Gareth_L
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Re: Moving home phone serviceto VoIP/Hub?

No worries at all klangster

Can you please let us know how you get on 

Gareth_L

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klangster
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Re: Moving home phone serviceto VoIP/Hub?

Hi,

Is it possible to reschedule the call until next week, please (Mon, Wed or Thu preferably!)? I tried to do so via the app but it won't allow me to do so. Trying to call in but the hold times are very, very long!

Many thanks,

 

Sean

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klangster
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Re: Moving home phone serviceto VoIP/Hub?

Please disregard this - I managed to get through to the call centre and rescheduled the appt! 🙂

 

Many thanks,

 

Sean

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