Motorolla fw500

[Claytonboy]

Hello my father in law had this phone fitted and had 3 numbers for speed dial was wondering if he picks handset up and presses 1 will it automatically connect to contact 1.

Tried this but it just says oops check number

[goslow]

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@Claytonboy wrote:

Hello my father in law had this phone fitted and had 3 numbers for speed dial was wondering if he picks handset up and presses 1 will it automatically connect to contact 1.

Tried this but it just says oops check number

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There are some instructions here in the phone guide pages 38 onwards

https://store.virginmedia.com/content/dam/eSales/Downloads/Phone%20User%20Guide.pdf

check the numbers have been added in correctly

[Claytonboy]

Thanks yea done it a few times and checked yhe handbook but no good

[goslow]

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@Claytonboy wrote:

Thanks yea done it a few times and checked yhe handbook but no good

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Is it just the speed dial function that is not working? Can you manually dial out on the landline by typing in the number?

If the phone is working in backup mode (via the mobile network when the landline is down) it will only be able to dial 999 to make emergency calls.

[Claytonboy]

Yea can dial out and ring in

[goslow]

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@Claytonboy wrote:

Yea can dial out and ring in

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Another forum user with the Motorola FW500 may be able to tell you more if they reply on here to your post.

Otherwise, you'll need some more specific advice from the VM forum team on the speed dial setup/operation. They normally reply here within a few days.

[Claytonboy]

Thanks for your help

[Zach_R]

Hi @Claytonboy,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm sorry to hear that you're having a little bit of trouble with the speed dial function for your landline. To clarify, this is of a landline handset you've purchased yourself and not equipment that's been provided to you from us, is that correct?

Thanks,
 

[Claytonboy]

hello it was from virgin landlines phone

Your engineer fitted it sat 8th oct

[Zach_R]

Hi @Claytonboy,

Thank you for clarifying. So that we can take a closer look at what's going on, I'm going to send you a private message in a few moments. Please respond to this when you can and we'll proceed from there.

Thanks,