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Nig10
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Mother's phone

Hi, My elderly mother's home phone is not working, if I call it from my home or mobile I get the ringing tone but her phone doesn't ring, I have tried one of my old phones (that I know works) but there is nothing. I have rang Virgin to report/test the line several times, once waiting for an hour only to be cut off. My mother needs the phone as she lives on her own and her lifeline is also connected to the phone. Any help or advice would be much appreciated 

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-tony-
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Re: Mother's phone

staff are usually quick to pick up phone issues but i will flag the thread just in case

____________________

Tony
Nig10
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Re: Mother's phone

  • Is there any suggestions please 
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Nig10
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Re: Mother's phone

Screenshot_20201213-112005_Gallery.jpg

Hi all, my mother's phone is connected to a small box on the skirting board and not like the picture could this be part of the problem 

Screenshot_20201213-111113_Samsung Internet.jpg

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Nig10
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Re: Mother's phone

I don't know what I have done, as it says solved on the email I received, but the problem hasn't been solved at all 

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Corey_C
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Re: Mother's phone

Hi Nig10,

 

Thanks for your post and reaching out to the Community forums. Sorry to hear that your mother's phone isn't working. I'll send you a private message to confirm those details. Also can you confirm if the are more than one phone ports in the home and have you tried any of those?

 

Cheers,

Corey C

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Nig10
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Re: Mother's phone

Hi Corey C, I have had a look and there is a port in the hall, the connection to the living to the living room has been knocked (please see picture), I tried the phone in the port and it worked, but because of mother's situation it cannot be left in the hall, do we need to get an engineer out to fix or replace it?

      Thank you for your help

           Nig10 

Sorry its saying pictures are too big to send 

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Nig10
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Re: Mother's phone

How do I book an engineer please 

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Corey_C
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Re: Mother's phone

Apologies, I'll send the PM now, so we can get this booked.

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