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Mike46
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Mobile to landline doesn't work

When I try to phone my landline from my Mobile I get an engaged tone, and if I try phoning my mobile from my landline I get - the person you are trying to connect to isn't accepting calls. I can use my landline and mobile to phone any other phone with no problem. Anyone got any ideas please?

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Steven_L
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Re: Mobile to landline doesn't work

Hey @Mike46,

 

Sorry to hear of the issues that you've been having with your phone line.

 

I have been able to locate your account and can see that you have requested the engineer visit be cancelled. 

 

Has the issue now been resolved or do you still need further help?

 

Regards

Steven_L

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Mike46
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Re: Mobile to landline doesn't work

My landline will now phone my mobile, but my mobile still won't phone my landline. When I try to phone my landline, it rings once, then I get a engaged to for a second or two, then it goes dead. There is no problem phoning any other phone, so as the landline is working I cancelled the engineer. I tried turning phones on and off/unplugging and mobile will still not ring the landline. 

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Steven_L
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Re: Mobile to landline doesn't work

Hey @Mike46,

 

Is it just your mobile number that cannot call through to the landline?

Could you ask someone else to try this and call you from their mobile?

 

Have you recently ported your number into us?

 

 

 

Regards

Steven_L

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Mike46
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Re: Mobile to landline doesn't work

Yes, I have tried another mobile and there is no problem. 

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Steven_L
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Re: Mobile to landline doesn't work

I have checked the number on the network and cannot see any issues with your line and the way it is on the network.

 

Is your mobile with ourselves or another operator?

 

Regards

Steven_L

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Mike46
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Re: Mobile to landline doesn't work

With virgin 

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Steven_L
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Re: Mobile to landline doesn't work

Ok, thanks for confirming that.

 

I will need to send over a private message, so that we can confirm your mobile account details.

I will drop the message over in a moment and we can get this confirmed and can look into the issue.

 

Regards

Steven_L

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