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Bohanirene
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Mobile phone

I am an Irish client 

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Bohanirene
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Phone calls

Paid my bill 3 days ago and I cannot make any phone calls, why???

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Zoie_P
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Re: Phone calls

Hi Bohanirene, 

Thank you for your post and welcome to our forums 🙂

I am sorry to hear this, can you please expand is active on your account? Is there a dial tone? Can you be called? Have you tried a different handset?

Thanks,

Zoie

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Bohanirene
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Re: Phone calls

I paid my mobile phone bill on 10/2/21,and I haven't been able to make any call since, what's the deal Virgin Media??

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Katie_WT
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Re: Phone calls

Hi there @Bohanirene

 

Thanks for popping back, sorry about the confusion earlier; you posted in our Home Phone pages. 

 

Can you advise what the issue is when you try and make a call from your mobile? 

Are you able to call 789?

Can people call you? 

 

We've not been able to locate your account from your forum information so have been unable to do any checks for you. We can see that you do not have a UK email address; can you confirm you are needing help with a UK account? (Northern Ireland, Wales, Scotland, England)

 

Thank you

Katie - Forum Team


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DJ_Shadow1966
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Re: Mobile phone

Hello

If you are a customer from IE then I am afraid that you have come to the wrong place this forum is for UK customers, for contacting the IE support you would have these options https://www.virginmedia.ie/contact/

Regards Mike

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Bohanirene
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Re: Phone calls

I am an Irish customer, I have tried ringing virgin mobile but they dont have customer service.  This is very frustrating,  can anyone explain to me what the problem is  or should I just change my mobile provider 

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nodrogd
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Re: Phone calls


@Bohanirene wrote:

I am an Irish customer, I have tried ringing virgin mobile but they dont have customer service.  This is very frustrating,  can anyone explain to me what the problem is  or should I just change my mobile provider 


You won't get very far here either I'm afraid. I have merged this with the other threads you posted yesterday. As per the previous reply, this is a customer forum for Virgin Media UK, not Virgin Media Ireland. They are two separate companies, so the staff here can only deal with UK queries, not Irish ones. Sorry!

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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