Thanks for taking the time to post your issue here on the forums.
We are currently undergoing some maintenance on our site at the moment and this is one of the areas that isn't accessible at the moment, while the work is being carried out, we hope to have this back up and running soon.
Unfortunately we cannot make any package changes via the forums, If you need to make changes to your account today, please call into the team on 0345 454 1111 and they will be happy to make any changes you require.
Guess what happened today: my hub changed SSID all on its own. You have no idea how much work that causes having to go to all the devices that look for the old ID and changing them. After identifying what the problem was. 4 hours of my time later…
Please tell me this was an isolated incident that won’t happen again?
Thanks for coming back to us. We do apologise that you hub for some reason has changed the SSID of its own accord, this is more than likely a fault had occurred and placed everything back to the default settings.
We understand the frustration this error must of caused especially as you spent 4 hours rectifying this issue.
Unfortunately we cannot guarantee this will not happen again as there are a number of factors that may cause the hub to change to the SSID names.
For more information on regarding this please check here