Virgin Media Community

[Chapy]

Every day I check my landline and have several missed calls bit phone never rings 

[Client62]

Is your landline a telephone connected to a Hub 5 ?

[se1lad]

If you have a hub 5 it’s a known issue:

https://community.virginmedia.com/t5/Home-Phone/Hub-5-Missed-Calls/td-p/5091510/highlight/false

[Matthew_ML]

Hey Chapy, thank you for reaching out and I am so sorry to hear you are not hearing any calls.

Please can you just check for that all the cables are secure, not loose cracked / broken?

Have you also tried another phone, socket or even in the volume is turned down? 

Please do let me know. Thanks  

[Chapy]

• Checked everything, and still the same

[Matthew_ML]

Okay thank you for letting me know this.

I am going to send you a PM so we can look at getting this resolved for you, please look out for the purple envelope. Thanks