Virgin Media Community

[bobsmith1612]

I am unable to connect my landline to the Virgin hub.

Does that mean my landline service has stopped now?

I have checked my bill and I am still paying for it as part of my package.

Can't get through on the phone as usual.

Anyone?

[Kain_W]

Hi bobsmith1612,

Thanks for your post and welcome back to the community. 

Apologies for any issues faced, has our team given the date you're landline is due to switch over?

Let us know,

[bobsmith1612]

No date Kain.

Landline no longer working but it still appears on my bill.

Unable to contact VM - either by WhatsAPP or telephone.

Please advise.

[Adri_G]

Thanks for this reply and for explaining more, bobsmith1612.

We're sorry to hear your line is not working still, do you have an adaptor to use and connect this to the back of the hub and also does the package description on your bill refer to a standard landline or line via fibre?

Also, did you receive any communication from us recently regarding a change in how we provide the landline service in your area at all?

Let us know more and we'll be happy to help further with this.

[bobsmith1612]

Thanks for your reply.

I have managed to speak to someone at VM.

I have been offered the Ultimate Volt Bundle which I have accepted.

An engineer from VM is due on 10th March 2023 to install and repair my landline.

So I am hoping my problems maybe solved.

But thanks for your help anyway - much appreciated.

Regards

Bob

[Vikki_M]

Hi bobsmith1612

Thank you for the update.

Please let us know how the visit goes 🙂