Migrating phone line

[Lisathomas5]

Have followed instructions to migrate, j phone say line error. Have checked all connections and reboot hub(5) no joy

[Client62]

Does the telephone still working on the regular wall socket ?

If Yes, VM have not migrated the line yet.

[Sabrina_B]

Hi @Lisathomas5 👋.

 Apologies for the issues that you have had with your phone migration. Could you please let us know if the original wall socket is still active, if so please plug your phone back into the wall socket until the date of the migration has completed and you should be able to switch to the Hub and it be active there with no issues. 

Sabrina

[Lisathomas5 · Accepted solution]

Yes it does still work. My later states after 9:00 am on 5th December 

[Sabrina_B]

Thanks for getting back in touch. There may be a minor delay, it could happen by midnight tonight. In the meantime please keep it plugged into the original wall socket and check its status in the morning.

Sabrina

[ClairSmith57]

I have the same issue. 9am on the 6th and my phone screen says check the line cord

do i plug back into the original socket and try again tomorrow, the 7th?

[Alex_RM]

Hi ClairSmith57,

Thanks for posting and welcome to our community 🙂

The switchover can happen at any point on the day, so we'd advise to keep plugged into the wall socket until it stops working.

Alex_Rm