Migrate landline to hub

[Robert25312]

I migrated my Virgin Landline to my Hub 3 today using the supplied adapter. Apart from not getting a letter telling me the migration date as promised [I found out when my landline stopped working] it works fine so far. 

But as I no longer need a landline do I still  have to pay line rental charges as part of my package? If so why - I'm paying for the my Virgin broadband anyway.

[Kain_W]

Hi Robert25312,

Thanks for your post and welcome back to the community.

Apologies for the issues faced, can I ask is the switchover date today?

Also regarding the line, the charge would still be valid as the number is still active with ourselves.

Regards,

[goslow]

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@Robert25312 wrote:

I migrated my Virgin Landline to my Hub 3 today using the supplied adapter. Apart from not getting a letter telling me the migration date as promised [I found out when my landline stopped working] it works fine so far. 

But as I no longer need a landline do I still  have to pay line rental charges as part of my package? If so why - I'm paying for the my Virgin broadband anyway.

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It's a popular question. Here are the answers from yesterday

https://community.virginmedia.com/t5/Home-Phone/Landline-switchover-monthly-price/td-p/5234675