Menu
Reply
RogerS
  • 69
  • 8
  • 7
Dialled in
1,395 Views
Message 1 of 18
Flag for a moderator

Migrate landline to 21CV

Is it possible to migrate my landline to 21CV?

0 Kudos
Reply
Vmtech1
  • 67
  • 11
  • 16
Forum Team (Retired)
Forum Team (Retired)
1,381 Views
Message 2 of 18
Flag for a moderator
Helpful Answer

Re: Migrate landline to 21CV

Hi roger,

Yes this is possible once things calm down and our back office team are back at work this is only a phone call and once migrated will take approx 20mins to become active.

Once active tel port 1 becomes active on the modem which requires a dongle so either ask to post out to you.

Hope this helps


Here to help! I'm a technician helping out whilst working from home. Find out more


RogerS
  • 69
  • 8
  • 7
Dialled in
1,302 Views
Message 3 of 18
Flag for a moderator

Re: Migrate landline to 21CV

Is it possible to execute this request now?

0 Kudos
Reply
Gareth_L
  • 6.1K
  • 375
  • 657
Forum Team
Forum Team
1,285 Views
Message 4 of 18
Flag for a moderator

Re: Migrate landline to 21CV

Hello RogerS

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

0 Kudos
Reply
Gareth_L
  • 6.1K
  • 375
  • 657
Forum Team
Forum Team
1,277 Views
Message 5 of 18
Flag for a moderator

Re: Migrate landline to 21CV

Hi RogerS

Sadly 21cv is not yet available right now in your area

As soon as it is we will let you know

Gareth_L

0 Kudos
Reply
Roger_Gooner
  • 6.53K
  • 472
  • 1.13K
Legend
1,271 Views
Message 6 of 18
Flag for a moderator

Re: Migrate landline to 21CV

Can you explain what the problem is as he would have been given his landline via the hub if he were a new or move customer.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply
Gareth_L
  • 6.1K
  • 375
  • 657
Forum Team
Forum Team
1,266 Views
Message 7 of 18
Flag for a moderator

Re: Migrate landline to 21CV

We are rolling this service out but by bit Roger_Gooner, Existing customers will be able to all get 21CV eventually 

Gareth_L

 

0 Kudos
Reply
Roger_Gooner
  • 6.53K
  • 472
  • 1.13K
Legend
1,250 Views
Message 8 of 18
Flag for a moderator

Re: Migrate landline to 21CV

Oh, I was under the impression that all new PSTN installations were no longer being done.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply
BenMcr
  • 21.44K
  • 2.34K
  • 4.3K
Very Insightful Person
Very Insightful Person
1,244 Views
Message 9 of 18
Flag for a moderator

Re: Migrate landline to 21CV


@Roger_Gooner wrote:

Oh, I was under the impression that all new PSTN installations were no longer being done.


They're not. But the migration of existing customers with a phoneline on the TDM based service to having the line on the 21CV network isn't something that needs to happen urgently.

From a customer perspective the two are pretty much the same and there isn't really much point in changing before there is a specific need to do - either due to a house move, a fault or if you leave and rejoin at any point.

Some areas have started the migration where there is a technical need to do so, and that will happen in more areas as Virgin's plan progress. At some point I would expect there will an opt-in option to speed things up, but no confirmed details as to what that may look like yet.

**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
Roger_Gooner
  • 6.53K
  • 472
  • 1.13K
Legend
1,235 Views
Message 10 of 18
Flag for a moderator

Re: Migrate landline to 21CV

The OP has been given conflicting information. One forum team told him that it's possible, another said it's "not yet available right now in your area". Surely he should have been told that although technically quite feasible VM has chosen not to migrate existing customers who ask for it.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply