Managing voicemail

[jdarby]

I am puzzled by an almost total lack of information on managing voicemail in Virgin Media's website - the app too for that matter. The one mention of it I could find had a link for more information that sends you to Virgin Mobile voicemail. 

A Google search brings up:

How to Switch off free voicemail

Call 1571 and choose the option to cancel Free Voicemail.

However there is no option to cancel the free voicemail which is what I'm looking to do.

What's the answer?

[Tom_W1]

Hi @jdarby thaks for your post although I'm sorry to hear of your concerns raised regarding voicemail. 

Please allow me to send you a PM so I can look into this further for you - kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks

[Jeff99]

hi @tom_W1,

I too would like to turn the landline voice mail off. Could you assist please?

Thanks Jeff99

[jdarby]

For anyone wondering what the answer was it's that voicemail can only be tuned off by VM. Tom_W1 helpfully did it for me.

[Tom_W1 · Accepted solution]

Hi @jdarby thanks for your post here - I'll take that as everything's sorted for you!
If you need further help, please don't hesitate to post back on here.

Many thanks