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Liaqat2020
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Low voltage

Hi, From last 3-4 days when someone calls our home number, phone bells ring once and then it goes silent.

after that phone goes dead and a message appears that check phone line. there is read phone sign starts to blink on the hub.

when i did run test it comes up with low voltage on line call virgin.

i have rest few times took all wires out from wall socket and put it back. when we reset it works for just one phone call, the bell rings once and then again goes dead with message 'check phone line.

What is the issue and what do i need to do?

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Zak_M
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Re: Low voltage

Good morning @Liaqat2020 

 

Thank you for your post. 

 

I am sorry to hear that you have had some issues with your landline.

 

I have just taken a quick look over your account,  I can see that you spoke with a member of the technical support team yesterday and they have managed to arrange an engineer to visit.  Is there anything additionally we are able to assist you with? 

 

Kind regards,

Zak_M

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Liaqat2020
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Re: Low voltage

Nope

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AjayMistry123
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Re: Low voltage

Hi Zak, 

 

I am having the same issue... Can you please help. I am trying to get an engineer to come out but I am kept on hold for hours to try and get through. 

 

Thanks

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