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Susan1950
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Loud crackling on landline. Tried to access help and call terminated

Loud crackling on land line unable to talk to provider as connection very poor

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JitteryPinger
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Re: Loud crackling on landline. Tried to access help and call terminated

Hi Susan,

Sorry to here of your issues with landline, I have asked for this to be flagged for staff and hopefully they will get back to you as soon as possible.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

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Paul_DN
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Re: Loud crackling on landline. Tried to access help and call terminated

Hi Susan,

 

Thank you for reaching out to us in our community and welcome , I am sorry to hear you are having issues with your landline, I have had a look at things our end and can see you have spoken to us and a technician has been arranged, if the date given isn't ideal you can change this via you online account.

 

Regards

 

Paul.

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Susan1950
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Re: Loud crackling on landline. Tried to access help and call terminated

Thank you for your help Matt. An engineer is coming tomorrow and I have checked the telephone cable outside which appears to be corroded. Hopefully will be sorted soon. 

Many thanks Sue

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Susan1950
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Re: Loud crackling on landline. Tried to access help and call terminated

Many thanks Paul . Engineer rearranged for tomorrow and I believe the outside cable is corroded.
Sue
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Paul_DN
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Re: Loud crackling on landline. Tried to access help and call terminated

Hi Susan,

 

 

Thanks for coming back to me, the technician will check everything when he comes including all the connections,

 

 

kind regards

 

Paul.

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