Hi minnster,
Thanks for posting.
I'm sorry to hear you're also having similar issues.
Can I confirm if this is a residential or business account please?
Can you give us some more information about your specific issue so I know how best to help? When was your line disconnected? Was it a transferred number from another provider?
Depending on when it was disconnected and your other provider, we may not be able to retrieve the number.
Some more information will help us to help you.
Thanks
Melissa