Menu
Reply
PaulCarr
  • 2
  • 0
  • 0
Joining in
95 Views
Message 1 of 5
Flag for a moderator

Lost 'phone line services after engineer visit

We recently had an engineer's visit to fix our landline 'phone, which was dead.
He spent the majority of the time working in the street cabinets serving our area.
He successfully restored our 'phone service.

However, since then we no longer have the following services, which we have had on our landline for the last 15 years:

  1. Caller Display
  2. 1471 Last Number Recall
  3. 141 Number withhold.

I have now spent two hours on the phone to support (two separate one-hour calls) and the situation is still not resolved. During both calls they confirmed these services ARE included free of charge in all 'phone packages.
Neither support technician has been able to restore the services.

Please can somebody now kindly assist?

 

0 Kudos
Reply
Gareth_L
  • 6.08K
  • 371
  • 655
Forum Team
Forum Team
83 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Lost 'phone line services after engineer visit

Hello PaulCarr

Sorry to hear this has happened

Its more than likely the features have been knocked off the Telephone exchange

Its an easy fix though 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

0 Kudos
Reply
Gareth_L
  • 6.08K
  • 371
  • 655
Forum Team
Forum Team
71 Views
Message 3 of 5
Flag for a moderator
Helpful Answer

Re: Lost 'phone line services after engineer visit

Hello PaulCarr

Thanks for those details. 

Can you pleas try the Features again now as they have just been re added 

Gareth_L

0 Kudos
Reply
PaulCarr
  • 2
  • 0
  • 0
Joining in
63 Views
Message 4 of 5
Flag for a moderator

Re: Lost 'phone line services after engineer visit

Gareth, Thank You!

Yes, the features are now working again and your assistance is very much appreciated!

You have managed to achieve what two, one-hour calls to the normal support number failed to.

I can see the true value of joining the VM Community now.

Thank you once again, excellent!!
Paul


0 Kudos
Reply
Gareth_L
  • 6.08K
  • 371
  • 655
Forum Team
Forum Team
59 Views
Message 5 of 5
Flag for a moderator
Helpful Answer

Re: Lost 'phone line services after engineer visit

Hi PaulCarr

That's great news its all back on now 

Plus you get the rest of your Bank Holiday to relax instead of chasing this up 

Thanks for your comments 

You know where we are, Should you need anything else at all 

Gareth_L

 

0 Kudos
Reply