Lost my original phone number.

[chrismurphy100]

Switched to Virgin in June. I wanted to keep my old phone number but this hasn't happened. How do I get it back?

[Ryan_N]

Hi chrismurphy100, 

Thank you for your post and welcome to the forums. 

Sorry to hear about what has happened here. When you moved over to us - did you provide the number you wanted to keep to the team over here? What we also need to confirm as well - is the number still active with your previous supplier? As in are the services still active or are they fully cancelled now? 

Cheers, 

Ryan.