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Alfie134
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Lost landline number

I was with utility warehouse and changed to sky broadband and landline in the house. 
few days later get a letter from uw says sky are taking the house landline and my office landline, which is in my garage attached to the house , so I queried this with sky and the assured me they were not taking the office line, this when on for a few days, so I waited until the change over day, and low and behold, the office line dead as dodo, 
this was 1/9/21 , 16/9/21 still nothing sorted, I have no office line, so I contacted Bt to put me a new line in the office , with a temporary number, so I can get my old number out of quarantine, now I find out they can’t get my old number as it originated  with virgin media years ago, please can you help as I have had the business line 16 years, I am a plumbing and heating engineer, so a lot of customers have that number, yours hopefully Ian.

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Zach_R
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Re: Lost landline number

Hi @Alfie134,

Thank you for your post and welcome to our community forums. We're here to help.

I am really sorry to hear that this has happened. If your landline number was with a non-Virgin Media provider and is also being transferred to a non-Virgin Media provider then I'm afraid you would need to speak with them and they will be able to help you reach a resolution.

Thanks,
 



Zach - Forum Team


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