I have just changed from Sky to Virgin. When I ordered the package on the 20/5 I asked them to transfer my landline number from Sky to Virgin which they allegedly did. Just to make sure I phoned them the day after I had installed the new equipment to confirm that the number would be transferred and received a text message later on the same day (18/6) to say it would done on the 29/6. Then yesterday (19/6) I got a text message telling me that Virgin were unable to transfer it because it was disconnected from Sky and that only active numbers could be moved. Didn’t my request when ordering the package get followed up?? We’ve had that number for over 45 years! I was told in that last message just to carry on using the temporary number supplied-how am I supposed to let credit card companies,bank,doctors,hospital and everyone else know the number has changed? Surely my old number is out there somewhere?
If you requested SKY to cancel the account then when VM requested the port SKY would have refused to port the number, the transfer itself is what cancels you SKY account, the number would have been returned to the Openreach pool of numbers so cannot be ported I am afraid that the number is now lost.
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I told Sky that I would not be renewing with them but I never cancelled the contract with them. The contract ran until it expired. The phone was working fine until the change over. Surely it was up to Virgin to make sure the number was changed over? They knew nearly 4 weeks before the change.
I will be more than happy to see if there is any way to get the number back however to be very honest 9 out of 10 times we are unable, I will send you an invite into a private chat so I can get more details.
I will send the invite shortly, please click on the purple envelope to accept.
Not sure if I’m doing this right, but I would like to thank Paul_DN and his colleague Lisa so very much for eventually after much time spent,recovering my landline number. I can’t thank both of them enough. Brilliant!!