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DianeP26
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Loss of telephone service

What do we do - we have no telephone service.  I have texted Virgin Media support but no response.

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Anonymous
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Message 2 of 6
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Re: Loss of telephone service

how long ago did you txt. it can take a few days for a reply
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DianeP26
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Re: Loss of telephone service

4 days ago.  Also reported extreme pixelation 6 weeks ago and have heard nothing about that either.

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Steven_L
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Re: Loss of telephone service

Sorry to hear that you've been having issues with two of your services and the team haven't come back to you yet.

 

What issues are you having with your landline

 

Do you have dial tone?

 

Can you make and receive calls?

 

Is anybody able to call you?

 

 

Regarding the pixelation, please can you check that all of your cables are tightly secured in the back of your box and splitter.

 

Is this issue happening on more than one channel, any specific group of channels such as BBC or Sky channels? Does it happen on live tv, recordings and on demand programmes.

 

Regards

Steven_L

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DianeP26
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Re: Loss of telephone service

Thanks for coming back to me.  I have just heard from the team and there appears to be some effort to fix our problem.

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Steven_L
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Re: Loss of telephone service

Thanks for the update DianeP26 and good to hear that the issue is in hand.

Please let us know if you need any further assistance.

 

Thanks

Steven_L

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