Loss of 1471 service on my elderly friend's landline

[Jackie080254]

Please help, my elderly friend and neighbour, we have triwd getting this service sorted out but were told there werent any issues.

Thank you.

[Ryan_N]

Hi Jackie080254, 

Thank you for your post and welcome to the forums. 

Just to confirm here - so I get it right. Is your post in relation to a neighbour who has lost their 1471 service and not yourself? 

Cheers, 

Ryan.

[Jackie080254]

Yes thats right Ryan,  thanks.

[Ryan_N]

We would need to be able to clear security to be able to access any account. I appreciate that you're seeking help for your friend with this. 

It might be a daft question - but I will ask it anyway, is your friend able to create an account on our forums or do they have one already so that we're able to speak with them about this? I assume from your post also that you've tried to call with your friend to get this resolved? 

Cheers, 

Ryan. 

[Jackie080254]

No Im sorry shes not, shes 89 and quite dithery bless her, shall i give Virgin a ring tomorrow?

[Ryan_N]

I really want to help - given the circumstances you've advised of. The forums is a place where we care and want to do the best by whoever reaches out to us. 

What I will do - I can't promise anything, but I will send you over a private message and confirm some information with you. It's not common practice but I would be more than happy to try and reach out to the person in question to help them with this. 

Cheers, 

Ryan.