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Loss of 1471 and caller display

After a recent repair to phone line I have lost 1471 and caller display on my telephone.

I called 150 and spoke to a chap who said that 1471 was nothing to do with the provider but the government. I notice that there are many reports of the same thing happening after a line repair.

Is this something that Virgin Media should be able to fix? Or should I get a new hand set as suggested by the chap on the helpdesk?





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Re: Loss of 1471 and caller display

Thanks for the post Lettuc3 and welcome to our community.


Sorry to hear of the confusion, we do offer the voicemail and caller display so would be able to look into this.


I'll pop you over a private message now to pass security on the account and look further into this.


Thanks, Emily.