Locating bills for a previous account

[Lis62]

My Virgin media account was cancelled recently but I need to see what I was billed for. However, I cannot access my bills because the account has been cancelled. How can I access a cancelled account?

[Paulina_Z]

Hi @Lis62,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues accessing your online account after leaving our services.

What happens when you try to access your online account? Are you seeing an error message which prevents you from accessing your online account fully?

Have you received your Final Bill to see if any further payments are needed? Let us know so we can help.

Thank you.

[Lis62]

I can't get onto my account so I can't see the previous bill. We now longer have an account because Virgin have now said they are unable to provide broadband to our new property. They agree that we are due compensation because of the delay in sorting this out - but say that we can't have this compensation because we no longer have an account with them. This seems very unjust - can nothing be done about this situation?   

[Steven_L]

Thanks for coming back to us @Lis62. 

You should be able to get the compensation, if you're a Virgin Media customer or former customer.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L