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RRowley21
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Local outage supposed to have been fixed but still no landline phone

Had problems with our broadband/TV/Phone since this morning. According to the service status the broadband and phone have been fixed. Our broadband is now working but we still have no dial tone on the phone. I've just spent 15 mins going round and round on Virgin's help pages trying to work out what I need to do to resolve the problem - keep ending back at the service status page. Any suggestions for how to get the phone fixed? Thanks.

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Emma_C
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Re: Local outage supposed to have been fixed but still no landline phone

Hi RRowley21, 

Very sorry that you've been having some issues with your landline after a local outage, I can assure you it's not the level of service we aim to provide. 

 

I've tried to have a look into the back end of things but I've been unable to locate your account from here, therefore I'll need to pop you a personal message and grab some details. 

 

I'll do this now and I look forward to hearing back from you soon. 

Thanks.

Emma_C - Forum Team