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List of all incoming calls?

Is there any way to get a list of inbound calls to my Virgin landline, with the date, time, number/caller ID if available, and duration if answered?

I'm trying to complain about receiving repeated phone calls from a company I've been dealing with and it would be very helpful if I could have an accurate list of calls, including ones I may have missed while out.

Thanks.

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Re: List of all incoming calls?


@Hedganian wrote:

Is there any way to get a list of inbound calls to my Virgin landline, with the date, time, number/caller ID if available, and duration if answered?

I'm trying to complain about receiving repeated phone calls from a company I've been dealing with and it would be very helpful if I could have an accurate list of calls, including ones I may have missed while out.

Thanks.


Only outgoing calls are logged on any telco providers systems, & then only for billing purposes, so Virgin won't be able to help you there.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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Re: List of all incoming calls?

That's a shame - you'd think that the computers which route calls and run the whole system could easily be set up to keep such a record.

Thanks for the reply, anyway.

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Re: List of all incoming calls?


@Hedganian wrote:

That's a shame - you'd think that the computers which route calls and run the whole system could easily be set up to keep such a record.

Thanks for the reply, anyway.


Yes they could, but you then get bogged down in Data Protection legislation. Logging incoming calls I believe is not permitted without official authorisation for reasons such as criminal investigations etc.

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Re: List of all incoming calls?

My sister has a BT landline. I just logged onto her account for her to check for nuisance calls and there's a list of all the incoming calls she's had for the last three months. So it is possible but obviously Virgin can't be bothered

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Re: List of all incoming calls?

In addition to my Virgin telephone line, I use a VOIP service from Vonage and I have complete listings of all calls received with the number, date and time.  My history records go back over 8 years and certainly is not breaking any so-called Data Protection laws.

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