Virgin Media Community

[Borroka9]

Yesterday evening the phone light on my hub 3 started flashing red but I had a dial tone on my phone. I switched the hub off for 15 mins and the light had gone when I switched it back on, the light comes back. I've also done a reset.  I've tried a spare phone & it's still the same. My internet connection is fine but I can't ring out or receive calls. If I call myself home from a mobile, a message says that I am not available.

Could you look into it please? I've done a check and it says there are no issues in my area. 

Thanks

[Ashleigh_C]

Hi there @Borroka9

Thank you so much for your post and welcome to our Community Forums, it's great to have you on board! 

I have taken a look and I am very sorry to say that there is an outage in your area currently that is causing these issues! 

The outage is estimated to be resolved on the 22nd of March at 11.30am. 

Are you able yo let us know how things are looking after this time? 

Thank you. 

[Borroka9]

Yes I will, thank you very much for your prompt response 

[Ashleigh_C]

No problem at all! 

You will be able to view updates of this outage on line here or by calling the service status line on 0800 561 0061.

Thanks again! 

[Oyster]

I have taken a look and I am very sorry to say that there is an outage in your area currently that is causing these issues! 

TRANSLATION : Nobody at VM has a clue what is going on
they need to call in specialists from Namibia or Iceland, or Norway to get it going I expect