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Line engaged

Tuning in

My phone line says it's engaged but the handset just has silence.

The help pages are useless regarding how to actually report a fault : Only talks about sound quality, ringing etc

- Check service status: Says it's ok and loops back to the one above



Forum Team
Forum Team

Thanks for your post on our Community Forums @pwhatcher, and welcome back!

Sorry to hear of the issues with the landline services you've been experiencing of late.

Can you please confirm if you've been using the handset in the master socket or in an extension socket?

Please also confirm if an alternative handset has been used and if there are any other pieces of equipment connected to the phone line?

Kindest regards,


Master socket, my usual dect handset but I’ve tried it with a simple phone as well 

sounds like the line is open

Thanks for coming back to me @pwhatcher.

Can you please confirm if it's only one handset that's connected to the master socket when attempting to test the handset?

Kindest regards,


Tuning in

There is only the master socket

Was working fine yesterday so I doubt if it’s a handset issue

there is only a master socket

was working fine yesterday so I doubt if it’s a handset issue

Thanks for confirming 😊 Sorry that this still hasn't been working for you 😔

I'll certainly be happy to take a look at this further for you. I'll send you a PM to confirm your details so this can be done.



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