Virgin Media Community

[julie702]

We have changed our phones and tried a non digital handset but we continue to have distortion on the line at our end. Callers at the other end say that we sound clear. There is no internet wiring in our phone socket (we use cable broadband) and it is not an extension. 

[John_GS]

Hi julie702

Thanks for posting and welcome to the community,

My apologies for the phone line issue. Are you connected via an extension or plugged into the main socket?

Best,

[julie702]

Thanks so much for you quick response. The phone is plugged into the main socket.

[John_GS]

Thanks for coming back to me.

I'll PM you now to assist further as potentially need a tech

Best,

[John_GS]

Hi @julie702

Thanks for joining me on PM

Just to update the thread, the engineer visit was booked in.

This can be tracked in your online account

Let us know how the visit goes. 

Best,

[John_GS · Accepted solution]

Hi @julie702

Thanks for joining me on PM. 

Just to update the thread, the engineer visit was booked in. This can be tracked in your online account

Let us know how the visit goes.

Kind regards,

[julie702]

Thanks John, all sorted. 

An Engineer visited today and connected the phone via our router which should resolve our issues.

Really happy with the service we have received from yourselves and the Engineer. Less than 24 hours between reporting the fault here and having it resolved 👏🏻👏🏻👏🏻

[Molly_G]

Hi @julie702,

Thanks so much for the update - really glad our engineer has been able to fix the issue for you and that @John_GS was able to get this sorted so quickly!

Let us know if you have any future issues, we'd be happy to help at the forums 🙂

Have a lovely weekend!