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Line cord error

Knolan1
Joining in

Phone states line cord error, I have checked all wires, connection and even turn it off then back on but still having problems

8 REPLIES 8

Steven_L
Forum Team
Forum Team

Hey Knolan1,

Welcome back to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your phone line at the moment, would you be able to give your hub a quick reboot and let me know if that clears the issues with your phoneline thats now plugged into your hub.

Kind Regards,

Steven_L

I'm having same issue, just got home from work and my phone is saying line cord error, was working fine before I went to work, my phone doesn't plug into my router it goes to another phone socket on the wall. Phone is fine fully charged can't get dial tone and won't recieve incoming calls either. So what do I do now?

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Truckerkev,

Welcome back to our Community Forums! Thanks for your post and I'm sorry to hear that you're having some issues with your landline at this moment! 

Can you try unplugging your landline from the wall socket and then re-connect? Please give this a try to see if the error clears.

If you're still having issues, please take a look at our Landline Help page to see if this can help resolve your issue. Let us know if you're still having any problems after this. We'll be more than happy to assist further if needed.

Thank you. 😊

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ok tried hat and didn't work, still saying line cord error

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Truckerkev,

Thanks for coming back to me about this and sorry to hear that the reconnection or the Landline Help page did not help resolve this issue.

I'll be more than happy to look over this issue for your through a PM. I'll send you a Private Message to confirm a few details, so please keep an eye out for an envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Truckerkev,

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your ongoing landline issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Truckerkev,

Thanks for confirming that you're happy with the date and time of your appointment! 

Please let us know how you get on at the appointment and if you need any more assistance. We're here to help if you need us 😊 

Thanks! 

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Truckerkev,

Thanks for coming back to me via Private Message! 

If a technician does not show up between the scheduled time frame, you'll be eligible for compensation of £29.15 as per our Automatic Compensation Scheme

This will be added as credit to your account, however, if you get back in touch with our team, we'll be able to send this out as a cheque to you if requested.

Let us know how the appointment goes. 😊 

Thank you. 

Paulina_Z
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs