Line cord error

[DavidDTeacher]

Phone is dead and shows Line Cord Error. Phone is connected through the Hub and I've disconnected and re-connected each junction and still get the same message. Any advice please!?

[Nathan_B · Accepted solution]

Hi there @DavidDTeacher, welcome to our forum and thanks for your post.

I'm sorry to see you are having issues with your landline, have you been able to check our service page here to see if this is due to any known network issues?

If there are no issues showing, it would be best to check our landline help page here for further support with this. 

If you need any further help with this, please let us know. We will be happy to help.

Regards

Nathan

[DavidDTeacher]

I checked the phone connections and they were all OK. There was no indication on the website but, after phoning Virginmedia helpline on my mobile, they told me there was a broadband issue in my area and because the landline was going through the router it would also be affected. Twenty four hours to resolve and to check in tomorrow evening if it still shows a fault.

[DavidDTeacher]

Thank you Nathan_B.

[Adri_G]

Thank you for your posts and updates, DavidTeacher.

We're sorry to see you had an issue in your area network and it affected your landline, our network team are aware of this and will do their best to resolve it as soon as possible.
Please, keep us here posted and let us know if you need more help.