Virgin Media Community

[Chapman84]

I have just started getting line cord error. I have checked phone and tried a different phone still getting same message.

[Corey_C]

Thanks for your post and welcome to the Community Forums, Chapman84,

Sorry to hear that you are having landline issues. Can you clarify if you are having issues with the service? Is there a dial tone or can you make or receive calls? Or is it just the message on your phone?

We also do have an online troubleshooter that might be able to help with your landline service: https://www.virginmedia.com/help/home-phone-line-faults

Cheers,

Corey C

[Chapman84]

Hi 
there is no ring tone no nothing and a message on the phone.

[Corey_C]

Thanks for your post and for reaching out to the Community Forums, Chapman84,

Sorry to hear that you have been having connection issues with your broadband. I have been running some remote diagnostics which has confirmed some errors with your connection. I have set up an engineer’s visit for you which you will be able to view from your online account here.

Cheers,
Corey C