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Buffer6
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Line cord error

Line cord error, I just noticed I have a line cord error on my VM landline

I run the landline test on the service page but it found no error

Tried another phone into the wall socket it still reports line cord error

Tried to phone my landline with my mobile I hear it ring on the mobile but the

Landline is dead.

Tried to book an Engineer's visit online but

Engineer visit.jpg

it can't take bookings online.  Tried to phone 0345 454 1111  but the waiting time is in excess of one hour not enough cash in my mobile to hang on for an hour  So as it suggests above I'll ask the community.  Any advice anyone.

I checked  with my neighbour, although they have a phone in their package they don't use or have a socket for one 😐

 

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Natalie_L
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Re: Line cord error

Hi Buffer6, 

 

Thank you for posting to the Community.

 

I am sorry to hear you are experiencing issues with your service. 

 

I have ran a check from our side and there are no known issues showing on the line. 

 

With this being the case, I have gone ahead and scheduled you a technician appointment. We are unable to confirm the details on a public Forum but if you click here you will be able to login and track the appointment.

 

Please let me know if you have any problems.

 

Thank you 

 

Nat
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Re: Line cord error

Thanks, Nat but I can't find the appointment info when following your link and logged in

Buffer6

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Natalie_L
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Re: Line cord error

Sorry for the delay in this showing on the account Buffer6. 

 

I will send this over to you via a private message now. 

 

Thank you 

 

Nat
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Re: Line cord error

double post

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Buffer6
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Re: Line cord error

@Nat,  The Technician came out early this morning, rang me on my mobile to say he thinks he

will be able to fix the fault outside, a few minutes later rang me on my landline, fault

determined and fixed, all good, he did not need to visit the premises

The line fault was in the cabinet.

They do not want to visit premises unless  absolutely necessary

because of the ongoing Covid-19 risks.

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Rachael_F
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Re: Line cord error

Hi Buffer6,

 

Thank you for keeping us posted and letting us know that everything is now resolved 🙂

 

We have optimised our processes to allow engineers to complete as much action as possible externally before needing to visit the property. If we're able to sort the issue without entering your home, we'll do just that! We're trying to keep both our customers and our engineers as safe as possible, so I'm glad it's worked out in this situation.

 

Thanks,

Rachael