Line cord error on landline

[Chris_a_a]

Line cord error message on handset. Have tried unplugging all cables and re plugging. Have switched off power for 30 minutes and repowered. Nothing is having any effect. 
I have run a system check via the VM app and they are not reporting any issues. 
Any insights appreciated. 

[Nathan_B · Accepted solution]

Hi there @Chris_a_a, welcome back to our forum and thanks for your post.

I'm sorry to see you are getting this line cord error on your handset, thanks for checking for any known issues. This is something we would always advise to check via the app or our service page here.

As you have checked it and it has shown no reported issues, I would also recommend checking our landline help page here to see if this helps with the issue.

If you need any further help with this after going through the checks, let us know. We will be happy to help further.

Regards

Nathan

[Chris_a_a]

Thanks. I have now taken off the front plate of the connection box where the line enters the house and plugged the landline into the test socket. There is still no dial tone. I tried calling a number but this did not ring either. 
i think the issue may be with the line into the property. Can you arrange an engineer?

regards, Chris

[Adri_G]

Hey Chris_a_a thanks for your reply. 

Sorry to hear the issue with your landline persists after these checks you made.

I am happy to further assist with this, I will send you a PM here shortly to perform a few more checks if that's ok.
Check the top-right corner of our forum and you should see a purple envelope. 
Click this and you'll see my message.

Thanks 🙂