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Line busy, and no dial tone

Hi

Stumbled across my home phone not working. No dial tone, cannot ring out or receive calls. Says line busy.

Have tested all usual on/off, cables, virgin media service status and done the online test numerous times which says no fault.

Cannot solve the issue, can someone please reply ASAP. 

In area 12, feel free to check my account/line at your end virgin media. 

Kind regards

Mr Matthew Hare

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[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Re: Line busy, and no dial tone

Hello matthare2k

Sorry to hear this is happening 

As this is a public Forum your details have been removed 

However I have ran a test from here and we would need to get an engineer out 

I will need to pass security first by a private message

If you can check the purple envelope top right that would be great 

Gareth_L

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