Menu
Reply
Djh013
  • 1
  • 0
  • 0
Joining in
104 Views
Message 1 of 2
Flag for a moderator

Lied to again and again causing me stress

I cancelled my contract with virgin media a couple months ago due to the total incompetence and lack of respect for me. You begged me to change my mind with an offer of keeping my existing contract I had for a reduced amount of £29 for 18 months. I stupidly agreed and cancelled my BT installation. You have now sent me the first bill and charged me £51.51. 
When I have  cAlled up to speak about this, I have had no help and I have been promised that someone would call me back. This NEVER happens.
I still have not had a reply to the official complaint I made 2 months ago. I am still not happy with the way the cabelling has been left outside my house.
I need this resolved. I can’t keep hitting my head against the wall and getting nowhere.

Can anyone help?  

0 Kudos
Reply
Lee_R
  • 3K
  • 152
  • 287
Forum Team
Forum Team
97 Views
Message 2 of 2
Flag for a moderator

Re: Lied to again and again causing me stress

Hi @Djh013 thanks for posting and welcome to our community.

I am sorry to hear an agreed deal has not been honoured.  I'd like to take a closer look at your account. I would also like to take a look the issue with the external cabling. I am going to send you a private message.

Regards

 

Lee_R

0 Kudos
Reply