I am unable to pay my bill each month before a credit is applied as I am currently having a monthly credit due to on going issues.
I am being charged £7.50 a month.
Could you not ask VM to change your billing cycle so that your payment is due on a different date? i know they did it for me when I changed jobs and got paid on a different date.
Thank you for reaching out to us, have you discussed changing your billing date so that the credit has hit the account before the bill gets generated.?