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JJones49
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Last number that called

Caller display works fine but until recently I could see the last 99 numbers that had called me but now nothing. TIA

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Alex_RM
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Re: Last number that called

Hi JJones49,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you've some issues with the landline, can you confirm if you've been able to test a different phone to see if this is a handset issue?

 

Alex_Rm

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JJones49
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Re: Last number that called

Sorry for not getting back sooner Yes I tested another phone still the same.

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Lisa_CC
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Re: Last number that called

Hey there JJones49,

 

Is it the 1471 feature? I've found your details using the information we have on here and have made sure it's on there. Can you try again and let me know whether it works now? If not, what features do you have on your line?

 

Thanks,

 

Lisa

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JJones49
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Re: Last number that called

Hi Lisa,

The 1471 works no problem and when the phone rings I can see the number calling but after that nothing no record of the number. I have had 43 calls but I can't look at the numbers like I said originally it did work but now nothing.

 

J Jones

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Lisa_CC
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Re: Last number that called

Hey JJones49,

 

Is this like a history log for calls received? In case I'm suffering from Sunday dopeyness, can you check this link and tell me which feature? Can you also check whether it's a feature on your actual telephone handset?

 

Thanks,

 

Lisa

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JJones49
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Re: Last number that called

Hi Lisa,

Thanks but I have seen that link you sent. It is a history of the last 99 calls received. When I push my calls button it says no calls!! Before I put it on the forum it was working all okay now all I get is no calls other than when someone rings me and I can see the number calling. I have tried 3 different phones and they all show the same so it can't be a fault with the actual phone. Nothing to do with the phone handset.

 

J Jones

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Lisa_CC
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Re: Last number that called

I've checked with colleagues to make sure and we're not aware of this feature on the telephone service. Can you check the phone model you're using as there may be a feature on there and you may need to reset it or re-enable it.

 

Thanks,

 

Lisa

 

 

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JJones49
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Re: Last number that called

I shall double check and let you know.

 

J Jones

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Lee_R
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Re: Last number that called

Thanks @JJones49

Please do keep us informed:-)

Regards


Lee_R

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