Landlines Broken in RH5 Area

[stevew]

Hi How do you report to VM a fault with your landline when you cant phone them?

My phone isnt working this morning ( its the old school type that plugs into the wall not a thing that goes into the hub)

My neighbor just knocked on the door and his isnt working, and we just spoke to the other neighbor and hers isnt working either!

[Paul_DN · Accepted solution]

Hi stevew,

Thank you for reaching out to us in our community and welcome, sorry to hear yours and your Neighbours phone lines are done, I was able to locate you on our system with the details we have for you and can see there is an area outage which is effecting the phone service, there aren't currently any updates, you can keep an eye on our Service Status or you can also register for updates Via your Online Account.

Regards

Paul.
 

[stevew]

Thanks Paul for your help all up and running again!

[Paul_DN]

Hi Steve,

Thank you for confirming your Phoneline is back up and running again, if you do have any further issues, you know where we are.

Regards

Paul.

[stevew]

Hi

My Landline is broken again could someone have a look at it please, my neighbor is also having the same issue, so i think its the same problem we had over the weekend.

Kind Thanks

[Ashleigh_C]

Hi there @stevw

Thank you so much for your post and I am so sorry to see that you have faced this issue with your landline again! 

Can I confirm do you have a dial tone at all?

Is the phone connected at the main or an extension socket? How many other pieces of equipment are connected here? 

Have you been able to try an alternative handset at all?

Thank you. 

[stevew]

Yes no dial tone, the phone is plugged in the wall not the hub, no extension and yeah have tried a different phone and only 2 phones plugged in. And my neighbour has the same issue.

[Ashleigh_C]

Thank you @stevew in this case I think it would be best for us to arrange an engineer to come out and take a look into this for us. 

I will pop you a PM now so we can arrange this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Thank you.