Landline

[johng01]

My Landline phone has gone dead - out and incoming calls Search at Virgin indicates no issues in  my area

Help!

[Martin_N]

Hi johng01,

Thank you for your post. I'm very sorry to hear about the issue you're having with your landline service. 

I have taken a look on our side and I am unable to see anything reported in the area. 

So what I will do is private message you so we can investigate this further. 

^Martin

[Martin_N]

Hey johng01,

You have sent this message publicly and not privately. 

Please ensure to respond to the private message and not the public one. 

^Martin

[johng01]

Martin  I dont appear to have received any further message from you. Where do I look for this private message?

[Martin_N]

There is a purple envelope in the top right hand corner. If you click on that it should show you the message. 

^Martin

[johng01]

The only box I can see is a red one and that doesni show any messages

There is a red envelope only but that does not show any messages .Can you not send me an emai;?

John

[Martin_N]

Sadly we cannot email. I will send you another private message now. 

^Martin

[johng01]

Where do I go to look for a private message?

I cannot find any private message. Where do I look for one

[Martin_N]

I have had a response in the private message from you. Please continue to respond there. 

^Martin