on 16-04-2023 13:08
My landline does not work there is nothing there I even bought new phones in case it was my old phones but absolutely nothing. When I phoned virgin last week it was monitored over 24 hours they said all ok there end but obviously not. I need an engineer to come out and look at it as soon as possible I have my elderly father living here.
on 16-04-2023 14:28
Hi there @Rita3
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced issues with your telephone service. Can I first ask if you have the phone connected at the Hub or at the wall?
Thank you.
on 16-04-2023 15:09
It is on the wall
on 16-04-2023 15:31
Thank you @Rita3
I'm going to pop you a Private Message so that we can take a closer look into this. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
on 16-04-2023 16:35
Thank you for chatting with me @Rita3 via a PM an we are so glad to hear that our phone teams were able to resolve this for you.
Please do pop back to us in the future should you need any assistance.